NALA attended and spoke at PLAIN’s 2017 conference in September in Austria. The conference had an excellent programme and we will post a link to the presentations when they are available. The Irish Cancer Society also presented at this conference and their presentation was also excellent.
The conference showed that plain language is increasingly being used across governments and its agencies and that more and more users are tracking its effectiveness. Many presenters showed us statistics on how their efforts in plain language has reduced errors, increased profits and customer satisfaction levels.
If you are taking part in a plain English initiative, please talk to us about how best to evaluate its effectiveness. It can be easy, and it would show evidence of effectiveness in the Irish context.