Respond effectively to COVID-19

To respond effectively to COVID-19, we need to use plain English in all our communications with the public. This will help sustain the levels of co-operation and collective behaviours we need at this time.

Techniques that work when communicating:

  • knowing your audience and their information needs
  • presenting this information in a way your audience can relate to
  • being honest about the information you are presenting
  • being empathetic
  • using  plain English techniques and resources to write COVID-19 information
  • being aware of health literacy techniques when communicating about COVID-19 matters
  • getting external plain English expertise to help you craft your documents in a relatable and ethical way.

NALA’s plain English editing team specialise in creating clear and accessible. Contact: your document or web link for a quote. Remember to mention who your reader is.

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