Department of Public Expenditure, the National Disability Authority and the Passport Service win the Plain English Awards
In the ‘Best use of plain English by an organisation’ category, with a joint entry, were the Department of Public Expenditure and Reform and the National Disability Authority. Their winning entry is a Customer Communications Toolkit for the Public Service. The document shows workers in the public service how to produce communications that can be easily understood by members of the public.
In the ‘Digital’ category, the Passport Service won first place for their online passport renewal website. This service can be used by Irish citizens living anywhere in the world and is available 24 hours a day, 7 days a week, 365 days a year.
The full list of winning organisations are:
- Department of Public Expenditure and Reform and the National Disability Authority
Document: Customer Communications Toolkit for the Public Service -
A Universal Design Approach
Category: Best use of plain English by an organisation
- Passport Service
Entry: Online passport renewal website
Category: Plain English in the digital world
Document: The impact of rewriting three customer letters in plain English
Category: Plain English – the impact
- Clare O’Byrne
Entry: Financial letter
Category: Public category – best letter rewritten in plain English
- Champions of plain English
A champion of plain English is someone who promotes the use of clear communication and plain language in their organisation. At this year’s awards, the following people were recognised as champions of plain English:
Liam Ronayne from Cork Library
Patricia Carey from the Adoption Authority of Ireland
Norma Deasy from the HSE
Mike Gogan from AIB
The facilitators of the knowledge transfer and exchange workshop at the All Ireland Institute of Hospice and Palliative Care.
Aims of the awards
The aims of the Plain English Awards are to reward organisations that communicate clearly and to promote the use of plain English in all public information.
Organisers, sponsors and judges
The Plain English Awards are organised by NALA and sponsored by leading law firm Mason Hayes & Curran (MHC).
An independent panel of experts were involved in the judging process.
NALA and MHC thank all those who entered the awards. It is a very inspiring to see so many organisations committed to using plain English.